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Refund & Return Policy

We work with a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, the company we work with, offers a free reprint or a refund if you contact us within 20 days of product delivery. Please get in touch with our team by email and provide a clear photo showing the issue. There is no need to return the damaged product.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund.
 
For the DTG process we use, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

Shipping Policy

Note: Our print provider does not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.

PO box delivery
  • Delivery to a PO box is advised only for destinations in the United States. 
  • PO boxes come in various sizes, so it’s the customer’s responsibility to ensure that the ordered product will fit in their PO box. The largest available box measures 12" x 22.5", so products exceeding these dimensions cannot be shipped to a PO box.
  • PO box addresses are NOT supported by Express Delivery.
  • The correct address formatting guidelines should be followed when a shipment is directed to a PO box:
    • First name: John (matching the name on the box)
    • Last name: Smith (matching the name on the box)
    • Address 1: PO Box 1776
    • City: Dallas
    • State: TX
    • Zip code: 28034
       
Home delivery  
  1. Recipient’s full name (first and last name, matching the name on the apartment building)
  2. Street address and house number
  3. Apartment number (if applicable)
  4. City, State
  5. Zip code

    Note:
    If the recipient fails to provide the required information in full (e.g., omitting their last name), the carrier may be unable to identify the recipient’s home/apartment. As a result, the shipment will be returned without any further delivery attempts by the carrier.
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